Betjalli's Privacy Policy — your information is completely safe with us

Welcome to Betjalli. This privacy policy explains how we collect, use, and protect your personal information. By using the Betjalli platform, you are agreeing to this privacy policy.

This policy applies to the betjalli.net website, mobile app, and all digital services provided by Betjalli. It takes effect as soon as you register, log in, place a bet, or use any of our services.

If you have any questions about this policy, feel free to reach out to our support team at any time. We're always here to help.

Betjalli collects various types of information from you. This information is essential for delivering our services. Below is a detailed breakdown of what we collect:

We only collect information that's strictly necessary — no excessive or irrelevant personal data is requested. It is your responsibility to provide accurate information at the time of registration.

Betjalli uses your information only for specific, legitimate purposes. No data is processed unnecessarily. Below is exactly how your information is used:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To meet legal and regulatory obligations (such as KYC and AML).
• To detect and prevent fraud, scams, and suspicious activity.
• To personalize your experience based on your preferences.
• To troubleshoot technical issues and provide customer support.
• To send you bonuses, promotions, and important notifications.
• To uphold our responsible gaming policy and monitor risk.

You can opt out of promotional emails or SMS at any time. However, important security alerts and transaction-related messages cannot be disabled, as they are essential to keeping your account secure.

Betjalli never sells your personal information. However, limited data may be shared in certain circumstances:

• Payment Providers: With bKash, Nagad, Rocket, or card networks — solely for the purpose of processing transactions.
• Identity Verification Services: With authorized third parties to complete the KYC process.
• Legal Authority: We are required by law to disclose information when ordered by a court or requested by a regulatory authority.
• Technology Partners: Parties who operate the platform under strict confidentiality agreements.

Any data shared with third parties is kept to a minimum — only what is strictly necessary. All partners are required to comply with Betjalli's privacy standards.

The betjalli website uses cookies — small files stored in your browser that help improve your experience. We use the following types of cookies:

• Essential Cookies: Maintaining login sessions, security verification — the site cannot function without these.
• Performance Cookies: Analytics data to understand which parts of the site are used most.
• Functionality Cookies: To remember your preferred language, settings, and experience.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies through your browser settings, though doing so may affect certain site features. Essential cookies cannot be turned off as they are required for the site to function.

Betjalli uses the most advanced technologies and practices to protect your data. Our security framework is multi-layered:

• All stored data is protected with 256-bit AES encryption.
• All data transmission is fully encrypted using TLS 1.3 protocol.
• Two-Factor Authentication (2FA) is available.
• Instant alerts are sent for any suspicious login attempts or transactions.
• Regular security audits and penetration testing are conducted.
• Staff access to data is role-based and strictly limited.
• 24/7 physical and digital security at our data centers.

That said, no one can guarantee 100% security on the internet. In the event of a security breach, Betjalli will notify you as quickly as possible and take all necessary action.

Betjalli believes you have full ownership over your personal data. You are entitled to the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data beyond what is required to be retained by law.
• Right to Restrict Processing: You can request that certain data not be processed.
• Right to Portability: You can request a copy of your data in a readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@betjalli.net. We will respond to your request within 30 days.

Betjalli does not retain your data longer than necessary. Retention periods vary depending on the type of data:

• All profile information is retained for as long as your account remains active.
• Financial transaction records are retained for up to 5–7 years as required by law.
• KYC documents are retained for up to 5 years after account closure.
• Log files and technical data are generally retained for up to 12 months.
• Marketing data is deleted immediately upon account closure.

Once the retention period expires, data is securely deleted or fully anonymized.

Betjalli's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.

Age verification is carried out at registration. If we have reason to believe a minor has registered using false information, we will immediately suspend the account and delete all associated data.

Betjalli may update this Privacy Policy as needed. Any changes will be reflected on this page with a revised date. For significant changes, registered users will be notified by email.

Continued use of Betjalli after any changes to this policy will be considered your acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our data protection team is always ready to help.

• Email: support@betjalli.net
• Response Time: Within 3 business days.
• Privacy-Related Requests: Include "Privacy Request" in the subject line of your email.

Your privacy matters to us. betjalli is committed to operating with full transparency and trust. We take the protection of your data seriously.